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Reviewed By: Kevin
Posted: Wednesday, April 21, 2010
Location: St. Louis, MO
Comments: This product is freeze dried and has a spec for particle size of 10 mesh or less. Unfortunately, the product was shipped to me as 1 hard lump like a hockey puck.
FNWL Response: Kevin, Organic Spray Dried Aloe Vera Leaf Powder is very hygroscopic and as such, it will readily absorb moisture from the air. Upon getting your feedback, we have asked our staff to check our inventory, and it is all carefully packaged and free flowing as it should be. We're a bit mystified why your container has become solid. As a guess, your package may have been left outside in the rain. We're very sorry for the inconvenience, and our Customer Care Department will be contacting you. The hardened product can still be used and is not affected by the absorption of moisture. It can just be crumbled and dissolved into the formulation (it has to be dissolved into the formulation anyway).
"I have never written a thank you to a company before, but I just had to let you know that I am impressed with the items I received and the extreme speed in which I received them. It only took 2 days to receive my order from FNWL. That's amazing and is certainly a plus when trying to run my business. To compare, I placed an order with a different supplier 2 days before I placed my FNWL order. I received my FNWL order 5 days ago, but am still waiting to receive my order from the other supplier. Thank you."
- Sage Goodman | Adrian, WV