Save 15% During Our 3-Day Sitewide Sale!
Use Code FALL15 with Minimum $29 Order
Offer includes bulk sizes and items already on sale! (Excludes shipping and taxes.)
Sale ends November 15, 2024 at 12:00 p.m. (Noon) Eastern Time.
Also automatically earn FNWL Rewards valued at 10% of your merchandise subtotal!
Reviewed By: Carol Posted: Wednesday, August 10, 2011 Location: Greenwich, NJ Comments: I bought 3 pump bottles. 1 pump never worked, 1 stopped pumping after one use, and the 3rd stopped pumping after two days of use. No unusual usage... just the aloe and shea lotion base and added oils and fragrance. Bottle is fine- poor quality pump. FNWL Response: Carol, we're so sorry for the inconvenience. It's possible that our lotion base may be too thick for the pumps to handle. The base is formulated so that it will retain a nice consistency after fragrance or essential oils are added, and perhaps it's still too thick after you've added your oils. We'll be doing some tests on our end to determine what exactly is happening. Our Customer Care Manager called you, and we'll be sending you three more pumps to try, per your request. If those don't work, we'll certainly refund the cost of the bottles.
|
“I have recommended this company on to others in my profession and told them how pleased, impressed and happy I am with you all there.”
“Because of your kindness and exceptional customer service, you can be sure I will continue to do a great deal of business with you. I have recommended this company on to others in my profession and told them how pleased, impressed and happy I am with you all there. You're the best!!”
Laura Mohr RMT, CST, Cedar Creek, TX