Reviewed By: Elizabeth
Posted: Thursday, October 05, 2017
Location: Rochester, NY
Comments: This product does not work. Do not waste your money! I followed all of the instructions they recommend when making an eye cream and the eye cream was covered in mold in a mere two weeks. Faster than BEFORE I used the lactobacillus ferment. When I talked to customer service about being dissatisfied, they said that they can't guarantee it's effectiveness due to varying factors, therefore there was nothing they could do. I am small business owner and this level of customer service is unexpected and quite frankly appalling. What kind of company does nothing to satisfy their customers? Will not use again.
FNWL Response: Hi Elizabeth, we're very sorry that you're not pleased. Our Customer Care representative did do her best to respond to your email, and she did politely share the statement that we include in italicized letters on the product description page: "All formulations should be challenge tested by a qualified laboratory to ensure that each batch is properly preserved. The method of production, the specific components of the formulation, the environment in which the batch is formulated and the method of packaging all play a crucial role in the resulting shelf life of a batch. Therefore, we cannot guarantee your results when incorporating natural preservatives into your formulations. Only lab challenge testing can determine how and if a preservative is achieving the desired results." Please understand that when formulating, it's possible that unintentional product contamination can occur. It can happen to the best and most careful of formulators.That is why we strongly encourage challenge testing.
Reviewed By: Susan
Posted: Tuesday, January 03, 2017
Comments: Great price. Will purchase again.
Reviewed By: Erin
Posted: Wednesday, December 21, 2016
Location: Madison, WI
Comments: I purchased Lactobacillus Ferment to add as a preservative. My first batch was made on 12/11/16 and so far so good. Thank you for a wonderful product and website with all the information I needed about your products.
Reviewed By: Mindy
Posted: Thursday, July 21, 2016
Location: Cocoa, FL
Comments: This product works great in many products that I want to preserve naturally. It does work better combined with another preservative that is used for preventing mold and yeast. It makes your skin very soft. I like adding it to face toners, cleansers and lotions.
"I am a new customer. To be honest, I was a little hesitant to place my first order. I placed my order over the phone and your customer service was great. The Customer Care representative that I spoke with was very patient. I love my order, and I will to continue to be a loyal customer. I will also tell all of my friends to shop with you. Thank you. You will be hearing from me again soon."
- Mary Woodrow | Boston, MA