Reviewed By: Carol
Posted: Wednesday, August 10, 2011
Location: Greenwich, NJ
Comments: I bought 3 pump bottles. 1 pump never worked, 1 stopped pumping after one use, and the 3rd stopped pumping after two days of use. No unusual usage... just the aloe and shea lotion base and added oils and fragrance. Bottle is fine- poor quality pump.
FNWL Response: Carol, we're so sorry for the inconvenience. It's possible that our lotion base may be too thick for the pumps to handle. The base is formulated so that it will retain a nice consistency after fragrance or essential oils are added, and perhaps it's still too thick after you've added your oils. We'll be doing some tests on our end to determine what exactly is happening. Our Customer Care Manager called you, and we'll be sending you three more pumps to try, per your request. If those don't work, we'll certainly refund the cost of the bottles.
"I wanted to pass along to you that I am completely thrilled with the service and product that I have received from your company. I ordered $350.00 worth of supplies on 6/4 and received it on 6/7. I think it is great that you are so fast. Also, the supplies that I received were all better than I anticipated. More often than not, when you order something by mail or internet, it does not quite live up to expectations. I am pleasantly surprised that your company has exceeded my expectations."
- LynnMarie Whitt | Newark, DE