Reviewed By: Carol
Posted: Wednesday, August 10, 2011
Location: Greenwich, NJ
Comments: I bought 3 pump bottles. 1 pump never worked, 1 stopped pumping after one use, and the 3rd stopped pumping after two days of use. No unusual usage... just the aloe and shea lotion base and added oils and fragrance. Bottle is fine- poor quality pump.
FNWL Response: Carol, we're so sorry for the inconvenience. It's possible that our lotion base may be too thick for the pumps to handle. The base is formulated so that it will retain a nice consistency after fragrance or essential oils are added, and perhaps it's still too thick after you've added your oils. We'll be doing some tests on our end to determine what exactly is happening. Our Customer Care Manager called you, and we'll be sending you three more pumps to try, per your request. If those don't work, we'll certainly refund the cost of the bottles.
"I want to take a quick moment and let your company know that I was extremely pleased with my last purchase. I have ordered from FNWL for two years, and this last purchase even exceeded your previous boxes. The box was so well packed. Everything was in order, I felt like it was safe, and it was concisely packed. I don't know when you changed your packaging style, but I would like to say that it made a HUGE difference. Presentation means so much in business, and your packaging was very professional and worthy of noting. Thank you again for the great products - they remain superb."
- Abbie Bowick | Overflow | Titusville, FL